Returns Policy

Rum Barber Returns Policy

Our Returns Policy.

When you receive your delivery, you must check it as soon as possible following receipt and always before use.

The first thing to do is contact us, a member of our customer services team will be happy to advise you on the best option for returning your item.

Wrong item received

This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items

We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Our Returns Policy for faulty items upholds your statutory rights.

Item not received

This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

What to do to return your item to us

  • Contact us through phone on 01412379670 or email hello@rumbarber.com to obtain your returns form.You must inform our customer service team of your order number, the item you are returning and the reason for return.
  • Please package the item securely and include inside the package your Returns form
  • Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit, we strongly recommend you post returns to the our return address using a secure delivery method, preferably Royal Mail First Class Recorded as it is fast, reliable and has a tracking facility. 
Our return address – 

Rum Barber

4 Kersland Street

Glasgow

G12 8BL 

  • If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches Rum Barber.

What we'll do next

We check all products returned.

If you are entitled to a refund then we will refund the price of your item.

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We will refund the original credit/debit card/PayPal account used to purchase the item.

Return of replacement goods

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Complaints

If you are not satisfied with the way in which we have handled the return, replacement of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on 0141 237 9670, at hello@rumbarber.com or by post at Customer Service Department, Rum Barber, 4 Kersland Street, Glasgow, UK, 12 8BL.